AI Automation
E-Commerce Multi-Agent Support: Order Tracking, Returns & Live ERP Synchronization
Architect a multi-agent customer experience platform connecting Router, Order, and Returns agents to live ERP and CRM databases.
4 min
Multi-Agent Support Architecture
1. Intent Router: Identifies user request. 2. Order Agent: Connects to shipping API and fetches real-time tracking. 3. Return Agent: Verifies policy criteria and generates return shipping labels.